‘Vidya Farms’ Return & Refund Policy

At Vidya Farms, we strive to provide you with the highest quality agricultural and food products. We understand that sometimes issues may arise, and we want to make our return and refund process as clear as possible.

Eligibility for Returns & Refunds:

We only accept returns and issue refunds under the following circumstances:

  • Incorrect Product Shipped: If you receive a product different from what you ordered.
  • Damaged or Unusable Product: If the product is received in a damaged condition, it is unusable.

Conditions for Returns & Refunds:

To be eligible for a return or refund, you must provide proof of the issue. This proof must be in the form of photos or a video clearly showing the damaged or incorrect product when opening the package. Claims made without this proof will not be accepted.

Process for Returns & Refunds:

  1. Contact Us: Within 3 days of receiving your order, please contact us at [Phone Number] or [Email Address] to report the issue. Provide your order number and details of the problem.
  2. Provide Proof: Share photos or videos clearly showing the damaged or incorrect product when opening the package.
  3. Review: Our team will review your claim and the supporting evidence.
  4. Resolution: If your claim is approved, we will either:
    – Replace the Product: We will ship the correct or undamaged product to you as soon as possible.
    – Issue a Refund: We will issue a refund to your original payment method.

Exclusions:

  • We do not accept returns or issue refunds for issues related to taste preferences. Natural variations in agricultural products can affect taste.
  • We do not accept returns or issue refunds for products damaged due to improper storage or handling by the customer after delivery.
  • We do not accept returns or issue refunds for minor cosmetic imperfections that do not affect the product’s usability.
  • Returns or refunds will not be processed if the provided proof is deemed insufficient or if the claim is made after the specified 3-day timeframe.

Shipping Costs:

If a return is approved due to an error on our part (incorrect product shipped or damaged product), we will cover the return shipping costs.

Questions:

If you have any questions about our Return and Refund Policy, please contact us at +91 90230 55538 or sales@vidyafarms.com

Note: This Return and refund Policy is subject to change without notice. Please review it periodically for updates.